Sugar CRM

 

Sales Management

Sugar CRM drives sales performance by allowing sales representative to track and share opportunities, manage and upsell into existing accounts, coordinate activities across teams, monitor pipeline stages through dashboards, work offline through mobile solutions and collaborate through integration with Microsoft Outlook and other groupware applications

Marketing Automation

Sugar CRM closes the loop between marketing activities and deal signings. Manage leads from multiple sources, build and track marketing campaigns, manage multiple email marketing offers, and ensure marketing and sales reps have to up-to-date information necessary to close the deal.

Customer Support

Acquiring new customers is much more expensive than selling to existing ones. With Sugar CRM customer support, companies have the confidence that customer cases will be handled quickly and effectively. SugarCRM customer support centralizes customer service requests across channels to allow companies to diagnose bugs, assign and escalate customer issues to resolution. Better customer support with Sugar Suite drives repeat sales and lasting customer relationships.

Collaboration

Underlying marketing, sales and support activities, Sugar Suite collaboration provides capabilities to manage activities and projects, share documents, and integrate third-party information into Sugar Suite with content syndication. Sugar Suite collaboration streamlines common tasks and promotes more effective communication across the company.